Frequently Asked Questions

How soon will my order ship?

Your order will ship out within the following timeline.

  • READY-TO-SHIP: Ships in 1-5 days
  • MADE-TO-ORDER ITEMS: Ships in 1-14 days (depending on the item)
How long does shipping take?

DOMESTIC SHIPPING
USPS Priority (2-3 days)
If we say we can meet your deadline, we will, but you must notify us right away using the section called “Buyers Notes” in checkout.
**EXTRA cost may apply

INTERNATIONAL
USPS First-Class (5-15 days)
It can take up to 3 weeks from order date to arrival. We do not guarantee arrival of international packages to arrive by any date due to customs. If you need your item faster, we can easily ship through FedEx or DHL. Extra cost applies depending on the item. You can choose an option at checkout.

Do you pay international custom fees?
We do not pay for any customs or import fees.
What if I need my item quicker than your processing time?
If you need your made-to-order item quicker than the allotted time, we will be happy to work with your schedule, as long as it is possible on our end.
How much would it cost to rush my order?
To rush your order, the cost will be $60 domestic and $100 international. This cost will include rushed processing time and extra shipping. Please choose this option when checking out.
What size should I buy?

To choose a size, please check out our size chart here.

What if I want to return my item(s)?

Refunds must be processed within 2 days of delivery, and the refund will be processed within 48 hours of us receiving the item(s). We do not offer refunds for damaged items. We do not refund shipping costs of any kind.

How do I wash my items?

Since our items are handmade, we recommend hand-washing in warm water with gentle soap and line drying.

Will these products fall apart when I am performing?

Our products are all made by designers who create costumes for all types of performers. Dancers, hoopers, aerialists, and fire performs alike can enjoy wearing our items and feel safe knowing they will not fall out of anything mid-performance.

Still need help? Send us a note!
For any other questions, please write us at luxurycostumes@gmail.com.

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